How we handle enquiries, data and website information

1. Privacy notice

Information we may collect

• ✓Your name, phone number and email address
• ✓Property address, town, postcode, access details and parking information
• ✓Information you provide about the property, the work required and the result you want
• ✓Photos, videos, measurements or documents you choose to send as part of an enquiry
• ✓Messages, quote requests, visit notes and follow-up communication
• ✓Basic technical information from website use, such as device, browser and security logs where collected by our hosting provider

Why we use this information

• ✓To review your enquiry and understand the property work required
• ✓To contact you about your quote request, site visit or project brief
• ✓To arrange access, prepare a scope of work and provide a written quotation
• ✓To manage project communication, records, invoices and customer service
• ✓To protect our business, staff, customers and legal position where needed
• ✓To meet accounting, insurance, tax, record-keeping and legal obligations

Lawful basis for using information

• ✓Contract steps: where we use your details to respond to an enquiry, prepare a quotation or manage agreed work.
• ✓Legitimate interests: where we keep reasonable enquiry, quotation, project, safety and business records.
• ✓Legal obligations: where information is needed for accounting, tax, insurance, legal or regulatory purposes.
• ✓Consent: where consent is specifically required, such as optional marketing or non-essential cookies.

Photos and property details

Photos can help us understand the condition of the property before arranging a visit or preparing first guidance. Please do not send photos containing people, sensitive personal documents, bank cards, passports or private information that is not needed for the enquiry.

Photos, videos and descriptions are used for initial review only. They do not replace a physical inspection and may not reveal hidden defects, access restrictions, existing damage, moisture issues, unsuitable surfaces or other conditions affecting the work.

Who we may share information with

• ✓We do not sell your personal information.
• ✓Information may be shared only where reasonably needed to review, quote, manage or carry out the work.
• ✓Photos and property details may be shared with trusted trade support, suppliers or service providers only where relevant to the enquiry or project.
• ✓Information may be shared with hosting, email, file storage, accounting, insurance, legal or professional service providers where needed.
• ✓Information may be disclosed if required by law, court order, insurance process, debt recovery process or professional advice.

How long we keep information

Enquiry information is kept only for as long as reasonably needed to review the enquiry, provide a quote, manage communication and keep normal business records. Enquiries that do not proceed may normally be kept for up to 24 months. Project, invoice, accounting, insurance and dispute-related records may be kept for longer where reasonably required for business, tax, legal or insurance purposes.

Your rights

• ✓You may ask what personal information we hold about you.
• ✓You may ask us to correct inaccurate information.
• ✓You may ask us to delete information where it is no longer needed and where deletion is legally appropriate.
• ✓You may object to or ask us to restrict certain uses of your information where the law allows.
• ✓You may complain to the Information Commissioner's Office if you are unhappy with how your data is handled.

2. Website terms

Prices, information and website content

Intellectual property

Website text, layout, branding, images, service descriptions, portfolio material and design elements belong to NIVO Property Worksor are used under licence. You may not copy, reproduce, reuse, publish or distribute website content without prior written permission.

Cookies and similar technologies

• ✓This website may use strictly necessary cookies or similar technologies required for security, basic operation or remembering essential preferences.
• ✓Optional analytics, advertising or marketing cookies will only be used where appropriate notice and consent choices are provided.
• ✓If analytics or marketing tools are added later, this page and any required cookie notice will be updated.

3. Enquiry terms

Enquiries are not confirmed bookings

• ✓Submitting a form, email, message, photo or enquiry does not create a confirmed booking or contract.
• ✓Any guide price, estimate, example, website wording or initial indication is for general guidance only and is not a binding quotation.
• ✓A final quotation is only issued in writing after the enquiry has been reviewed and, where required, after a visit, inspection or further information.
• ✓Photos, videos and descriptions help us review an enquiry but do not replace a physical inspection and may not reveal hidden defects.
• ✓All work is subject to availability, suitability, access, location, project scope and written acceptance by NIVO Property Works.

Customer responsibility for accurate information

• ✓Customers are responsible for providing accurate, complete and up-to-date information.
• ✓This includes property address, access, parking restrictions, measurements, known defects, previous works, damp or moisture issues and any landlord, agent or building requirements.
• ✓If the information or images provided before attendance are incomplete, inaccurate or materially different from the actual condition of the property, we may revise the quotation, decline the work, suspend the work or agree a revised scope and cost.
• ✓Formal accepted works may be subject to separate NIVO Client Works Terms attached to the quotation, work order or project documentation.

Questions about privacy or terms

If you have questions about how enquiry information, property photos or website terms are handled, contact NIVO Property Works using the contact details shown on this page or in our project communication.